Features:Unaric Voice for Microsoft Teams

Manage inbound and outbound calls directly inside Salesforce.

See who's calling and automatically surface relevant Salesforce record details.

Teams add-in supports mobile and logging calls, including the Salesforce phone directory in Micorsoft Teams.

Generate detailed call records automatically, including durations and call metadata.

Create cases, leads, or contacts automatically during inbound calls for seamless workflows.

Send outbound SMS manually or via automated workflows.

Call any phone number in Salesforce with a single click, regardless of format.

Enter phone numbers directly in the built-in SoftPhone from any Salesforce window.

Link call recordings from Microsoft Teams or Call Cabinet to Salesforce.

Support high-velocity sales and customer service motions with integrated outbound tools.

Automatically assign calls to the right records in Salesforce without manual effort.

Search in the Office 365 directory, Salesforce user lists and queues.

Automate call campaigns with workflows, reminders, and detailed reports.

Set call outcomes with picklists, multi-language options, and wrap-up timers.

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Use custom record types and page layouts for call activities.

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Supervisors can listen in and join phone calls as required.

Capture notes during calls with configurable fields and required input options.

Log inbound calls to direct extension numbers when a user is logged out of Salesforce.

Track missed and busy calls automatically, with optional email notifications to agents.

Log caller details when a caller terminates a call while waiting in a queue.

Select a phone line or queue for outbound calls.

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View details about call performance, presence states and ongoing Microsoft Teams calls in one place.

See who's available, who's on a call and who is engaged to optimize call operations.

Use the SoftPhone in 11 languages with multilingual help.

Access ready-to-use Salesforce dashboards powered by call activity data.