Log Lost Calls in a Queue in Salesforce
Dropped queue calls are logged as Salesforce tasks, capturing caller details for later action.
Keep Track of Dropped Calls
Ensure that even lost calls - where the caller hangs up before reaching an agent - are captured and logged.
These dropped queue calls are stored as Salesforce tasks, preserving key details like caller ID, queue information, and time of abandonment.
This gives your team visibility into calls that might otherwise go untracked, supporting better follow-up and queue performance analysis.
Instant Email Alerts
In addition to logging lost calls, Unaric Voice for M can be configured to send email notifications when a call is dropped from a queue.
Admins can customize the recipient list, email subject, and body content, including merge fields like caller ID and queue name.
These alerts ensure team leads or supervisors are immediately notified of missed opportunities - empowering rapid response even when no agent was available.
Configurable Flow Template
The feature includes a ready-to-use Salesforce Flow template: “Send Email for Lost Call in Queue – Template.”
Administrators can clone, customize, and activate this flow to match their team’s process.
This includes setting email recipients, composing dynamic email content, and even linking directly to the related task in Salesforce. The setup is fast, flexible, and completely declarative, with no custom code required.
Simple Setup in Salesforce
To enable this feature, admins activate the Save Lost Call in Queue setting and configure the provided flow in Salesforce Setup.
The flow can include custom task fields and be styled to your branding and tone. Once active, the system will automatically track and notify your team of queue drop-offs, ensuring no call—and no customer—is overlooked.
See Unaric Voice for Microsoft Teams in action
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