Features:Unaric Voice

Unaric Voice integrates all major telephony systems with Salesforce.

Manage all inbound and outbound calls on Salesforce.

Unaric Voice integrates your telephony system directly with Salesforce, so you can keep your exsiting numbers.

No need to change telephony contracts or use third party software.

Automatically view the latest record, opportunity, case, or other object related to the caller.

Direct calls to the right person with intelligent call distribution.

View a list of inbound and outbound calls, as well as call notes, outcomes, follow-up tasks and incomplete calls.

Add a phone note during or after the call to maintain anacdotal records of call content.

Send personal SMS and SMS via processes with templates (requires Amazon Pinpoint).

For unknown numbers, new leads or contacts can be generated automatically.

Automatically create a case when a call comes in. Custom objects can also be created.

Select different lines for outbound calls.

Configure different call result sets per team to formalize the post-call categorization, with picklist and multi-language support.

Store audio files of calls (requires Audio Link and Archive Service)

Automatic activity creation for missed calls with optional email notification.

Automatically assign objects to the call.

Dial any phone number regardless of format.

Manually dial numbers from within the SoftPhone.

Automate calling with workflows for groups and personal campaigns, call reminders, and campaign reports.

Exclude private calls from logging in Salesforce

Support high call velocity Sales and Customer Services processes.

Monitor live presence and call states.

Native Salesforce dashboards using activity data for call operations optimization.

Display live call activity data including active calls, queues, average ring times and talk times.

The in-built softphone is available in 11 languages.

PBX can retrieve Omni-Channel status for call distribution.

Use rich, accurate call data to train up AI agents to help you optimize call operations and customer experiences.