Automatic Call Logging in Salesforce
Every inbound and outbound call is automatically logged to the correct Salesforce record with no manual input required.
Log Calls Without Manual Work
Unaric Voice for Microsoft Teams automatically logs inbound and outbound calls to Salesforce, linking them to the appropriate contact, lead, or account based on the phone number.
This eliminates the need for manual entry and ensures every customer conversation is accurately captured. Logged calls include timestamps, call direction, duration, and associated contact details, giving sales and service teams complete visibility into customer interactions without lifting a finger.
Flexible Logging Options
Not every call needs to be tracked - and Unaric Voice for Microsoft Teams gives users the choice.
During any call, users can check the “Do not log the Call in Salesforce” option within the Unaric Voice Teams Add-In / Unaric Voice SoftPhone to prevent a record from being created.
This is ideal for internal, test, or personal calls, providing control without compromising data integrity. The feature is available on both desktop and mobile, giving consistent flexibility across platforms.
Detailed Call Records
Each logged call includes comprehensive metadata: who initiated the call, the exact start and end time, call direction (incoming, outgoing, or missed), and total duration.
Additional details are also captured, such as whether the call was transferred, which queue it came through, and if the call was part of a campaign the campaign name.
Calls appear in the Unaric Voice for Microsoft Teams call history and are synced to Salesforce, supporting robust reporting, activity tracking, and audit trails. For teams managing large call volumes, this level of detail helps maintain transparency, accountability, and accurate customer timelines.
Works Dilligently in the Background
Unaric Voice for Microsoft Teams tracks calls even when the app isn’t actively open.
If users switch tabs in Microsoft Teams or temporarily minimize the Unaric Voice add-in, the system continues logging the event. Missed or answered calls are synced to the call history and CRM, even if the app was inactive at the time. With a 24-hour history sync window, users can rely on Unaric Voice to maintain complete records - even if they’re multitasking or away from the screen.
See Unaric Voice for Microsoft Teams in action
Input your details and one of our product experts will be in touch to arrange a demo. Your demo will include:
An overview of the core features and overall benefits.
A deeper dive into the challenges you’re facing now, and how Unaric Voice for Microsoft Teams can help.
A follow up email with helpful details and documentation to help you make an informed decision.
