Use Service Cloud Voice without replacing Teams Phone
Get Salesforce’s full voice workspace while Microsoft Teams Phone stays your phone system. Unaric is the connector, with no extra calling platform in the middle.
No extra calling platform between Teams and Salesforce
Built for IT teams that have to keep Teams as the phone system
Capture Teams Phone activity in Salesforce, including calls answered on mobile
Trusted by top companies
Why Teams Phone customers use Unaric for Salesforce Voice
Get the full Salesforce Voice workspace: live transcription, Einstein insights and call summaries, Agentforce-ready. Here’s how Unaric makes that work on Microsoft Teams Phone.
Every call captured, on any device
Teams Phone calls are captured in Salesforce wherever the rep answers, whether in Salesforce, Teams desktop, mobile, or a desk phone.
Direct Teams to Salesforce
Keep Teams Phone as your phone system. Unaric connects it to Salesforce Voice, so IT does not need to introduce another voice platform just to adopt it.
Telephony admin stays in Teams
Numbers, queues, routing, ring rules, calling policies, dial plans, and caller ID policies stay managed in Teams Admin Center.
Call media stays in Teams
Unaric is not in the audio path. Live call media stays in Microsoft Teams. Call activity is written into Salesforce.
4,400
Salesforce Voice users
Architecture
Live Media
Call media stays in Microsoft Teams. Unaric is not in the live audio path.
Controls
Salesforce Voice owns the dialer UI. Unaric maps Salesforce Voice actions to Teams Phone via the Connector API.
Logging
Call activity is read via Microsoft Graph and written to the Salesforce Voice Call record through the Partner Telephony / Connector API path.
Teams calling in Salesforce, enabled in minutes
Customers complete two authorizations in the Unaric Teams Admin Portal, then install the Salesforce package to connect Teams Phone into Salesforce Voice.
When IT mandates Microsoft Teams, Unaric removes blockers to keep Salesforce central.
Unaric natively connects Teams Phone to Service Cloud Voice, no infrastructure change needed.
Attach SCV and boost ACV without displacing IT’s telephony stack.
Planning an Open CTI transition?
Salesforce has published an Open CTI retirement date of February 28, 2028. Unaric supports both Open CTI and Salesforce Voice on the same Microsoft Teams Phone foundation, so you can run Open CTI through that date and migrate to Salesforce Voice when timing fits, without changing telephony providers.
FAQs
A few questions about your Teams Phone and Salesforce Voice setup
A live demo of Unaric Voice running on Salesforce Voice
Practical discussion of fit, rollout path, and technical review
Book a 30-minute demo on your Teams Phone and Salesforce Voice setup
Fill this out and you’ll be able to choose a time instantly.
