Unaric

Voice for Microsoft Teams

Overview Features Service Cloud Voice Pricing Security FAQ

Service Cloud Voice + Microsoft Teams Phone

Use Service Cloud Voice without replacing Teams Phone

Get Salesforce’s full voice workspace while Microsoft Teams Phone stays your phone system. Unaric is the connector, with no extra calling platform in the middle.

No extra calling platform between Teams and Salesforce

Built for IT teams that have to keep Teams as the phone system

Capture Teams Phone activity in Salesforce, including calls answered on mobile

Book a demo

Trusted by top companies

Why Teams Phone customers use Unaric for Service Cloud Voice

Get the full Service Cloud Voice workspace: live transcription, Einstein insights and call summaries, Agentforce-ready. Here’s how Unaric makes that work on Microsoft Teams Phone.

01

Every call captured, on any device

Teams Phone calls are captured in Salesforce wherever the rep answers — Salesforce, Teams desktop, mobile, or a desk phone.

02

Direct Teams to Salesforce

Keep Teams Phone as your phone system. Unaric connects it to Service Cloud Voice, so IT does not need to introduce another voice platform just to adopt SCV.

03

Telephony admin stays in Teams

Numbers, queues, routing, ring rules, calling policies, dial plans, and caller ID policies stay managed in Teams Admin Center.

04

Call media stays in Teams

Unaric is not in the audio path. Live call media stays in Microsoft Teams. Call activity is written into Salesforce.

Architecture

Diagram showing Unaric Azure Services with Log Sync Service interacting with Customer Microsoft Tenant via Microsoft Graph and Microsoft Teams Phone for call logging and live calls with Customer Salesforce Org for call activity log and embedded client.

Microsoft Teams stays the calling environment. Call media never leaves Teams. Unaric is not in the audio path.

Users authenticate with their Microsoft Teams identity. No separate credentialset to manage.

Planning an Open
CTI transition?

Salesforce has published an Open CTI retirement date of February 28, 2028. If your current Salesforce telephony setup uses Open CTI, Unaric can help you plan the path to Service Cloud Voice while keeping Teams Phone as your phone system.

Read the Open CTI retirement guide

FAQs

What is Service Cloud Voice?

Do we need a Service Cloud Voice license to use this?

Why does Service Cloud Voice cost extra on top of our Salesforce license?

Can we migrate from Open CTI to Service Cloud Voice with Unaric?

What should we do about Open CTI retirement?

Salesforce has set Open CTI end-of-life for February 28, 2028. Unaric supports both Open CTI and Service Cloud Voice on the same Teams Phone foundation, so you can use Open CTI through that date if it fits your roadmap. The practical implications post-retirement are still being clarified, and we are actively engaged with the Salesforce Product group on this. See our Open CTI retirement guide for current migration options.

Do live transcription, Einstein insights, and Agentforce work with this?

Does this work with Teams Phone Mobile?

Do we need to change our Teams Phone setup?

Book a 30-minute
demo on your
Teams Phone
and SCV setup

Fill this out and you’ll be able to choose a time instantly.

What to expect:

A few questions about your Teams Phone and SCV setup

A live demo of Unaric Voice running on Service Cloud Voice

Practical discussion of fit, rollout path, and technical review

Once you fill out this form, you'll be able to book a time directly

First Name

Last Name

Business Email

Company Name

Phone Number

Country

Number of users (estimate)

How did you hear about us?

By submitting this form, you agree to Unaric contacting you about your request and processing your data in line with our privacy policy.

Thank you! One of our team will be in contact very soon.

Oops! Something went wrong while submitting the form.