Manage High Velocity Sales Calls in Salesforce
Support high-velocity sales and customer service motions with integrated outbound tools.
Built for Fast-Paced Teams
Unaric Voice for Microsoft Teams is optimized for environments where every second counts.
Whether you're handling a high volume of inbound calls or executing outbound sales blitzes, the platform minimizes friction at every step.
Agents can click to dial from Salesforce, respond to incoming calls with caller context instantly, and log activities without pausing to enter data. The result is faster workflows, higher throughput, and more productive conversations, at scale.
Smart Queues and Presence States
Intelligent queue handling and real-time presence syncing ensure calls are routed to available team members without delay.
If someone is busy, in a meeting, or presenting, calls are automatically redirected according to pre-set answering rules.
This eliminates missed opportunities and helps distribute workload efficiently across the team. Queues remain operational even during peak hours, keeping response times short and customer satisfaction high.
Quick Transfers and Call Controls
Users can easily place calls on hold, perform blind transfers, or consult with a teammate before transferring - all within the Unaric Voice SoftPhone in Salesforce. There’s no need to switch back to the Microsoft Teams client.
Even transfers to call queues are fully supported, giving agents the flexibility to route calls wherever they need to go. These streamlined call controls reduce handling time and let agents resolve or reroute issues without disrupting the caller experience.
No-Lag Logging and Call Continuity
Every call - answered, missed, or transferred - is logged in Salesforce in real time, ensuring no loss of context.
Even if the user switches tabs or the Unaric Voice for Microsoft Teams add-in is minimized, the system continues to track active calls and sync activity history.
This background persistence supports nonstop workflows and lets agents move quickly without worrying about call data getting lost or delayed.
See Unaric Voice for Microsoft Teams in action
Input your details and one of our product experts will be in touch to arrange a demo. Your demo will include:
An overview of the core features and overall benefits.
A deeper dive into the challenges you’re facing now, and how Unaric Voice for Microsoft Teams can help.
A follow up email with helpful details and documentation to help you make an informed decision.
