Call Recording, Transcription & AI Recap in Salesforce
Access call recordings, transcripts, and AI-powered summaries directly from Salesforce, with secure storage in your own Azure environment.
Seamless Call Recording & Transcription
Call recording and transcription are initiated natively through Microsoft Teams Phone. Each call is captured in real time, and both the audio file and its transcript are securely stored in your organization’s Azure environment—ensuring compliance and data ownership remain under your control.
One-Click Access in Salesforce
After a call ends, a button is automatically added to the corresponding call task in Salesforce. With a single click, users can instantly open the audio recording and full transcript, keeping all key conversation history at their fingertips without switching platforms.
AI Recap for Faster Insights
For organizations with the appropriate Microsoft 365 license, Unaric Voice for Microsoft Teams also displays the AI-generated call recap directly alongside the recording and transcript. This recap highlights key discussion points, decisions, and action items - saving time and improving accuracy in follow-ups.
Complete Context for Every Interaction
By linking recordings, transcripts, and AI summaries directly to Salesforce call tasks, teams get a complete, searchable history of every interaction. This eliminates manual note-taking, ensures consistency across customer accounts, and provides sales and service teams with the full context they need for productive, informed conversations.
See Unaric Voice for Microsoft Teams in action
Input your details and one of our product experts will be in touch to arrange a demo. Your demo will include:
An overview of the core features and overall benefits.
A deeper dive into the challenges you’re facing now, and how Unaric Voice for Microsoft Teams can help.
A follow up email with helpful details and documentation to help you make an informed decision.
