Unaric 
Voice for Microsoft Teams

Features:Unaric Voice for Microsoft Teams

Microsoft Teams Phone Integration for Salesforce

Make and Receive Teams Calls On Salesforce

Manage inbound and outbound calls directly inside Salesforce.

Smart Caller ID

See who's calling and automatically surface relevant Salesforce record details.

Teams Mobile Add-In

Teams add-in supports mobile and logging calls, including the Salesforce phone directory in Micorsoft Teams.

Automatic Call Logging

Generate detailed call records automatically, including durations and call metadata.

Automatic Record Creation

Create cases, leads, or contacts automatically during inbound calls for seamless workflows.

Send SMS

Send outbound SMS manually or via automated workflows.

Click-to-Dial

Call any phone number in Salesforce with a single click, regardless of format.

Manual Dialing On Keypad

Enter phone numbers directly in the built-in SoftPhone from any Salesforce window.

Pop-Out SoftPhone

Use the SoftPhone on separate Salesforce screens for easy access.

Click On Email to Dial

Make internal calls with a single click on an email address in Salesforce.

Call Recording

Link call recordings from Microsoft Teams or Call Cabinet to Salesforce.

High Velocity Call Handling

Support high-velocity sales and customer service motions with integrated outbound tools.

Smart Assignment

Automatically assign calls to the right records in Salesforce without manual effort.

Advanced Search

Search in the Office 365 directory, Salesforce user lists and queues.

Power Dialer

Automate call campaigns with workflows, reminders, and detailed reports.

Call Wrap-Up

Set call outcomes with picklists, multi-language options, and wrap-up timers.

Custom Call Records

Use custom record types and page layouts for call activities.

Listen In / Join Call

Supervisors can listen in and join phone calls as required.

Input Call Notes

Capture notes during calls with configurable fields and required input options.

Log Calls During Absence

Log inbound calls to direct extension numbers when a user is logged out of Salesforce.

Missed & Unanswered Logging

Track missed and busy calls automatically, with optional email notifications to agents.

Log Lost Calls in a Queue

Log caller details when a caller terminates a call while waiting in a queue.

Select Phone Lines

Select a phone line or queue for outbound calls.

Live Agent Dashboard and Wallboard

View details about call performance, presence states and ongoing Microsoft Teams calls in one place.

Presence State

See who's available, who's on a call and who is engaged to optimize call operations.

Multi-Language Support

Use the SoftPhone in 11 languages with multilingual help.

Prebuilt Reports

Access ready-to-use Salesforce dashboards powered by call activity data.

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