The Complete Microsoft + Salesforce Integration Suite

Unaric syncs calls, meetings, emails and calendar events from Microsoft Teams and Outlook into Salesforce so reps focus on support and selling, not switching tabs or logging data.

Microsoft Teams Calls

Handle Teams calls inside Salesforce

Reps can make or receive Teams calls directly in Salesforce. The right contact, account, or case pops up automatically. Call notes, outcomes, and transcriptions are instantly logged to the right record.

Microsoft Teams Meetings

Automatically capture Teams meetings in Salesforce

Transcripts, AI summaries, action items, recordings, and attendees are all captured automatically and linked to the object so everything’s easy to find, review, and act on.

Email Sync

Access and update client records without leaving Outlook

Create and update records straight from your Outlook inbox on desktop or mobile. Emails and contacts sync to Salesforce automatically in the background and link to the right record, so there’s no need to re-enter data.

Calendar Sync

Sync Salesforce and Outlook calendars automatically

Create and update records straight from your Outlook inbox on desktop or mobile. Emails and contacts sync to Salesforce automatically in the background and link to the right record, so there’s no need to re-enter data.

VS
Embed & edit Salesforce records
Mention, pin and edit any standard/custom object; post updates to Chatter.
Teams calls inside Salesforce
Make/receive Teams calls; auto-pop records; log notes, recordings, and transcripts.
Capture Teams meetings:
Link meetings to records; store recordings, transcripts, summaries & action items
AI insights
AI‑powered transcripts & summaries for calls and meetings.
Presence sync
Sync Teams presence bidirectionally with Salesforce.
Service Cloud Voice integrationAI insights
Native support for SCV with Teams Phone and full call center features.
Mobile support
Support for mobile email, calendar, and call logging.
Unaric Suite
Salesforce for Microsoft Teams App
Email sync
Auto-log emails & contacts; update Salesforce from inbox.
Email visibility & retention
Stored in Salesforce with unlimited retention & native reporting.
Platform support
Works with Microsoft 365, Exchange on-prem, and Google Workspace.
Calendar sync
Two-way sync; supports recurring events, attachments, and native storage.
Attachment capture
Save email & meeting attachments directly to Salesforce records.
Reporting & automationAI insights
Use synced data in Reports, Dashboards, Flows, and Apex.
Data storage & compliance
Data stored natively in Salesforce objects (GDPR, HIPAA-ready, SOC 2)
Admin control
Granular filtering & custom field mapping; supports complex security policies.
Sync frequency
Updates in ~10 min.
Mobile support
Reliable sync from Outlook/Gmail & Salesforce mobile apps.
Unaric Suite
Einstein Activity Capture
(Stored outside Salesforce; auto-deletes after 6 months)
(no recurring events/attachments)
(Salesforce-managed AWS; not HIPAA-compliant)
(Domain-only filters; no custom mapping)
(May take hours)
(Delays possible; no mobile attachment capture)
Embed & edit Salesforce records
Mention, pin and edit any standard /custom object; post updates to Chatter.
Capture Teams meetings:
Link meetings to records; store recordings, transcripts, summaries & action items
Email sync from Outlook
Auto-log emails and contacts; update Salesforce records from inbox.
Email visibility & retention
Stored in Salesforce with full encryption and reporting.
Calendar sync
Two-way sync between Outlook and Salesforce with support for recurring events
AI insights
AI‑powered transcripts & summaries for calls and meetings.
Presence sync
Sync Teams presence bidirectionally with Salesforce.
Service Cloud Voice integration
Native support for SCV with Teams Phone and full call center features.
Mobile support
Support for mobile email, calendar, and call logging.
Salesforce Teams Integration
Einstein Activity Capture
Limited visibility; auto-deletes after 6 months
(No recurring events)

See Unaric in action

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An overview of the core featuresand benefits.

A deeper dive into the challengesyou’re facing now, and howUnaric Voice can help.

A follow up email with helpful details and documentation to help you make an informed decision.

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