Unaric Voice integrates with over 100 telephony systems, including TAPI and CTI servers as well as API integrations, ensuring seamless call handling across virtually any PBX infrastructure.

Whether you're using cloud-based VoIP or legacy on-premise systems, Unaric Voice connects your phone environment directly to Salesforce with minimal disruption. This wide compatibility ensures your agents can work within Salesforce while still leveraging your existing phone setup. No need to rip and replace.

The integration uses standard protocols and connectors, including TAPI, ensuring stable, low-latency communication between systems.

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Unaric Voice is native to Salesforce, embedded within the Utility Bar or as a pop-out SoftPhone.

Agents can initiate, receive, and manage calls without leaving the CRM. Incoming calls automatically trigger contact or lead recognition, while outbound calls are initiated with click-to-dial from Salesforce records.

This deep integration eliminates data silos, enabling agents to access real-time customer context, log activities, and assign tasks all from one interface.

Unaric Voice is configured directly within Salesforce using standard tools like the Call Center Adapter and SoftPhone Layout settings.

Admins can define screen pop behaviors, map user extensions, assign default follow-up actions, and control record assignments - all from within Salesforce Setup.

There’s no need for complex development work to enable core features. The system is designed for operational teams to customize workflows, ensuring faster deployment and easier maintenance.