Prebuilt Telephony Dashboards and Reports in Salesforce
Out-of-the-box dashboards track call volume, outcomes, and performance without needing custom setup.
Track Every Call Automatically
Unaric Voice logs every call in Salesforce as a task, complete with direction, duration, call result, phone notes, and linked records.
This structured data forms the foundation for accurate, actionable reporting - without requiring manual effort from agents. You get a complete picture of inbound and outbound activity across teams, accounts, and campaigns.
Ready-to-Use Dashboards
Prebuilt Salesforce dashboards make it easy to monitor performance out of the box. Visualize key metrics like call volume, average call duration, call outcomes, and wrap-up codes.
You can filter by agent, team, or campaign to quickly identify trends, gaps, or areas for coaching. These dashboards save time and help you move from insight to action faster.
Surface Incomplete Records
Unaric Voice includes tools like the “Incomplete Documented Calls” list to flag recent calls missing required information - such as notes or call results. Managers and agents can easily spot and complete these records, ensuring your reports are based on complete, high-quality data. This drives better forecasting, audit accuracy, and automation reliability.
