Supports High Call Volume Environments
Unaric Voice is optimized for performance at scale, supporting large teams and high call volumes with responsive SoftPhone UX.
Fast, Responsive SoftPhone
Unaric Voice is designed to handle high volumes of inbound and outbound calls without slowing agents down.
The SoftPhone is embedded directly in Salesforce and can run as a fixed panel or pop-out window, remaining responsive even while users multitask across tabs. It supports simultaneous record access, quick call handling, and minimal lag during peak usage hours, helping large teams stay efficient.
Automated Assignment and Logging
Calls are automatically assigned to matching Salesforce records and logged as tasks with direction, duration, call notes, and results.
This removes the need for manual entry - critical in fast-paced environments. With support for both primary and secondary object linking (e.g. contact + opportunity), Unaric Voice ensures complete records without slowing agents down between calls.
Detailed Call History and Reporting
Unaric Voice includes a call history panel that tracks recent interactions with visual indicators for missed calls, unanswered dials, or incomplete records.
Admins can configure how many records appear and enable lists like “Incomplete Documented Calls” to ensure data integrity. This makes it easy to audit, follow up, or correct data across thousands of daily calls - without overwhelming agents or managers.
