Unaric Voice gives agents the ability to select from multiple outgoing phone lines before placing a call.

This is ideal for organizations that operate across regions, brands, or departments and need to display different caller IDs based on context.

The selected line determines the number shown to the recipient, enabling teams to maintain localized or branded outreach without switching systems.

‍

When enabled, a picklist appears in the Unaric Voice SoftPhone, allowing users to choose their outbound line on a per-call basis.

This drop-down menu is fast and intuitive, helping agents select the correct number with a single click.

The feature supports workflows that require different lines for sales, support, or partner communications - all within the same Salesforce interface.

Regardless of which outbound line is selected, all calls are logged automatically in Salesforce.

The selected number is stored as the Called ID, ensuring complete visibility into who called whom, from where, and why.

This allows managers to track usage across numbers and maintain full reporting accuracy across business units.

For organizations using hybrid or multi-tenant phone systems, Unaric Voice’s line selection feature helps simplify operations.

Whether agents are dialing from different office locations or representing multiple clients, they can use the appropriate outbound number without switching devices or platforms. It’s one SoftPhone and multiple identities, powered by your existing telephony infrastructure.