With Unaric Voice, agents can select a call result at the end of every conversation, ensuring each interaction is categorized and logged in Salesforce.

Results like Meeting Scheduled, Voicemail, or Resolved appear in a dedicated field and the call's subject line. This wrap-up process helps teams track call performance, follow-ups, and customer engagement trends - all without manual data entry.

Administrators can define separate picklists for inbound and outbound calls to reflect different workflows.

For example, outbound calls might include No Answer or Out of Office, while inbound calls could include Callback Requested or Transferred to Support. You can tailor the options to match your team’s processes, making reporting and automation more meaningful.

Call results can drive powerful post-call workflows. In sales environments, selecting a result can trigger movement through engagement cadences.

In service teams, certain outcomes can create follow-up tasks or escalate cases. Unaric Voice ensures that call disposition isn’t just stored - it’s actionable, guiding your next steps based on real customer outcomes.

Call result selection is fully configurable.

Admins can make it required, optional, or disabled entirely based on role, department, or call type. Default values can also be set to streamline the process.

You can even create wrap-up groups - such as Sales or Service, or groups based on specific products - each with their own tailored call results. For example, Sales might include “Send a Quote,” while Service could use “Create a Ticket.” This ensures agents always see the most relevant options for their role.

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