Unaric Voice captures every call in Salesforce as a detailed activity record. Each entry includes direction (inbound or outbound), duration, call result, phone notes, wrap-up codes, and linked objects like contacts, cases, or opportunities. This consistent, structured data forms the foundation for training models like Agentforce - giving AI systems access to the context and outcomes needed to deliver high-quality recommendations and automations.

Every call can be categorized using customizable wrap-up codes such as Voicemail, Meeting Scheduled, or Transferred to Support.

These call results are stored in a dedicated field and appear in the subject line of the task. They help Agentforce understand what happened during the call - not just that it occurred - enabling smarter insights and behavior modeling based on actual business outcomes.

Agents can enter notes during or after a call directly in the Unaric Voice SoftPhone.

These notes are stored in the activity log and can be copied to follow-up tasks. For AI training, this layer of unstructured, human input offers valuable signals about customer sentiment, objections, and context - making it easier for Agentforce to analyze tone, intent, and next best actions across high volumes of interactions.

Unaric Voice uses Salesforce-native task records and field structures, and as such, provides a clean, standardized dataset for Agentforce and other AI tools.

Admins can export this data or feed it directly into Salesforce reports, flows, and third-party analysis tools. Whether you're training models for sales, support, or QA, Unaric Voice ensures your foundation is accurate, complete, and actionable.