Unaric Voice is designed to work with your existing phone infrastructure - there’s no need to change carriers or port phone numbers.

Whether you're using cloud-based systems, SIP trunks, or legacy PBX hardware, Unaric Voice connects seamlessly through a variety of phone connectors, including TAPI, CTI servers, and API integrations.

Your current numbers remain the same, allowing teams to transition without downtime or customer confusion. This flexibility reduces implementation friction and supports hybrid environments.

If your environment requires multiple outbound numbers, Unaric Voice allows users to choose from different outgoing lines. A configurable picklist lets agents select which number to use before dialing, supporting regional presence, departmental routing, or personalized outreach.

The integration respects your current telephony configuration, so agents can continue using the lines they’re familiar with, while Salesforce tracks every interaction.

Because Unaric Voice works with your existing phone numbers, your customers experience no change when reaching out. Calls continue to flow through your current numbers and infrastructure, but with all the added benefits of Salesforce integration - like automatic logging, caller recognition, and task creation. It’s a behind-the-scenes upgrade that preserves your public-facing continuity while giving internal teams a smarter, more productive experience.

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Unaric Voice supports over 100 telephony platforms, enabling direct integration with your current setup.

It automatically detects outbound calls made from a physical telephone, like a desk phone, and displays the caller’s information within Salesforce. Incoming calls to your existing numbers are matched to Salesforce records in real-time, ensuring uninterrupted workflows and a consistent caller experience across your organization.