Track Missed Calls in Salesforce
Unanswered calls are automatically logged in Salesforce, flagged for follow-up, and optionally trigger email alerts.
Automatic Missed Call Tracking
Unaric Voice automatically detects and records missed calls, ensuring that every unanswered inbound call is logged in Salesforce. These entries are saved as call activities and can include the call result Missed Call, providing visibility into who reached out, when, and which record the attempt is linked to.
This allows teams to prioritize timely follow-up and avoid dropped opportunities.
On-Screen Notifications
A missed call indicator appears in the Unaric Voice utility bar, giving agents a real-time alert inside Salesforce.
Missed calls are highlighted in the call history with a red marker, making it easy for users to identify and follow up. This ensures agents remain aware of unanswered calls, even if they weren’t actively on the SoftPhone at the time.
Call History Integration
Missed calls are clearly highlighted in the Call History panel with a red indicator. Users can click the entry to return the call, complete missing information, or assign the interaction to the appropriate record.
This integrated experience helps maintain data integrity and accelerates recovery actions across sales and support workflows.
See Unaric Voice in action
Input your details and one of our product experts will be in touch to arrange a demo. Your demo will include:
An overview of the core features and benefits.
A deeper dive into the challenges you’re facing now, and how Unaric Voice can help.
A follow up email with helpful details and documentation to help you make an informed decision.
