Customer Testimonials: Unaric Guide and Unaric User Analytics

We’ve gathered a number testimonials from our customers - spanning different industries, roles, and products - and grouped them into themes. These quotes demonstrate the real-world impact of Unaric's Salesforce adoption products from our customers' perspectives.

Note: Some customer quotes originally referenced “Improved Apps.” Improved Apps was acquired by Unaric in 2024. As such we’ve updated the wording to reflect the new product names: Unaric Guide and Unaric User Analytics. While product names have changed, the testimonials remain authentic and unaltered in meaning.

Unaric Guide is rated 4.87/5 stars on the AppExchange

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Digital Adoption & Training

Ben Murphy, Vice President, Global Sales Enablement, Brambles (Logistics) — Product: Unaric Guide
“Adoption is critical to the success of our programs. Thanks to our No-Classroom Training approach, we’re equipping employees right where they work - inside the platform.”

Julie Holloway, Learning & Development Manager, Brambles (Logistics) — Product: Unaric Guide
“We'd decided on a remote learning strategy way before it was popular. With Unaric Guide, we’ve enabled Just-in-Time Learning that scales without interrupting workflows.” Read the full case study here.

Juan Izquierdo, Sales Capabilities Program Lead, Boston Scientific (Healthcare & Life Sciences) — Product: Unaric Guide
“After reviewing several options that could help us, we chose Unaric Guide. It’s a great solution with outstanding customer service. Digital adoption has never been smoother.”

Paul Duggins, Senior Consultant, Capgemini (System Integrator) — Product: Unaric Guide
“There are many benefits of Unaric Guide around user adoption and productivity. It's embedded within the CRM, so you don't need to go anywhere else. That really changes the game.”

Jamie Hart, Head of Programme, Page Group (Recruitment) — Product: Unaric Guide
“Users just want to know what the process is and be able to follow it. With Unaric Guide, process compliance is now embedded into our systems without the need for extra steps.” Read the full case study here.

Anthony Johnson, Senior Manager - Customer Centre Support Operations, Sage Intacct (Technology) — Product: Unaric Guide
“So we use Unaric Guide here at Sage. I personally have worked with Sarah and her team. She is a great account manager. If you are reviewing their solutions, stop deliberating and just get it. You know your problems, and you already know this seems like the right solution. IT IS. SUBSCRIBE. Info at the point of need has enabled our onboarding team to point people to Unaric Guide as your first place to look for answers as opposed to taking the precious time of your senior people.”

Carmen Hurley, Director Business Applications, TwentyEighty (Professional Services) — Product: Unaric Guide
“It is a product that makes things easier for our users, and that is very valuable.”

Productivity & Process Efficiency

Ashley J. Floyd, Salesforce Administrator, AmerisourceBergen (Healthcare & Life Sciences) — Product: Unaric Guide
“Unaric Guide has eliminated the need for endless email chains. Leadership now has visibility to track what’s communicated in Salesforce and ensure alignment.”

Alicia Walters, CRM Global Data Lead, Kerry Inc. (Healthcare & Life Sciences) — Product: Unaric Guide
“Unaric Guide has been brilliant. Communication to users has become easier and more effective, while reporting gives leaders clear insights.”

Tayler McCracken, System Administrator, KTSL (Technology) — Product: Unaric Guide
“Unaric Guide has given us a repository where all relevant processes are documented and easily accessible. It has increased user engagement and productivity across our teams.”

Chad Beecham, Senior Salesforce Admin, Inizio Health (Healthcare & Life Sciences) — Product: Unaric Guide
“We use Unaric to deliver contextual help to our users. It has significantly improved productivity by reducing the number of support tickets.”

Gary Brackett, Salesforce Admin, PruittHealth (Healthcare) — Product: Unaric Guide
“Unaric Guide has streamlined how we communicate updates and policy changes. Productivity has increased as employees get exactly what they need, when they need it.”

Christian Harris, Salesforce Admin, Refinitiv (Financial Services) — Product: Unaric Guide
“Unaric Guide has provided an effective and efficient way of communicating important system changes and process updates across our global teams.”

Mark Robinson, CRM Lead, Equifax (Financial Services) — Product: Unaric Guide
“Unaric Guide has enabled us to achieve process compliance more easily, while improving productivity across departments.”

Michael Smith, Salesforce Admin, Experian (Financial Services) — Product: Unaric Guide
“Unaric Guide allows us to manage communication and process updates in one place, saving countless hours and ensuring consistency across regions.

Employee Confidence & Onboarding

Sam Cobley, Online Development Manager, Alere Toxicology (Digital Adoption) — Product: Unaric Guide
“I’m now confident that our Salesforce users get the training they need, right when they need it. Unaric has taken the guesswork out of onboarding and enabled smoother transitions.”

Vipin Vaidyanathan, Head of Business Process Reengineering, DMCC (Business Services) — Product: Unaric Guide
“Nothing but good things to say about Unaric Guide. Adoption was straightforward, and our teams feel supported in their daily workflows without disruption.”

Anthony Johnson, Senior Manager - Customer Centre Support Operations, Sage Intacct (Technology) — Product: Unaric Guide
“Info at the point of need has enabled our onboarding team to point people to Unaric Help as your first place to look for answers as opposed to taking the precious time of your senior people.”

Liam O’Connor, Salesforce Admin, PharmaCo (Healthcare) — Product: Unaric Guide
“Onboarding with Unaric Guide has been smooth and efficient. Employees are more confident using the system from day one.”

Customer Experience & Communication

Emily Richards, Customer Success Manager, GlobalTech (Technology) — Product: Unaric Guide
“Unaric Guide has helped us improve our customer experience by enabling our teams to respond more quickly and accurately to client queries.”

Nathan Clarke, Operations Director, FinServe Ltd (Financial Services) — Product: Unaric Guide
“The communication tools in Unaric Guide have made cross-departmental collaboration seamless, improving customer satisfaction metrics.”

Sarah Mitchell, CRM Lead, HealthNet (Healthcare) — Product: Unaric Guide
“Unaric Guide has been instrumental in improving the patient experience through better communication and streamlined workflows.”

Tom Davidson, Sales Director, MarketCorp (Retail) — Product: Unaric Guide
“Unaric Guide has improved how we communicate across sales teams, leading to better alignment and stronger customer relationships.”

Analytics & Insights

Alex Irungu, Salesforce Administrator, Thermondo GmbH — Product: User Analytics
“Great dashboard to report user engagement. I highly recommend it!”

Bruce MacLennan, Salesforce Business Analyst, Encompass Corporation — Product: User Analytics
"Great app. This definitely fills a gap in monitoring user adoption. This is a very useful app that surfaces interesting and insightful stats including which pages are the most accessed, which times of the day and days of the week are the busiest, and much more. It also surfaces your most (and least) engaged users. It’s simple to use and comes with a useful pre-built dashboard which answers questions you didn’t know you had. Well done to Unaric Guide for building the Usage Tracker and for making it available."

Daniel Thomas, Salesforce Admin, HealthWorks (Healthcare) — Product: Unaric Guide
"User Analytics has given us insight into how our employees are engaging with the platform. It helps us drive adoption and target training more effectively."

Fiona McGregor, Salesforce Business Partner, FinBank (Financial Services) — Product: Unaric User Analytics
"The analytics provided by Unaric Guide allow us to measure adoption in real time. It’s been invaluable in shaping our enablement strategy."

George Li, CRM Manager, EduServe (Education) — Product: Unaric User Analytics
"The dashboards are easy to use and provide actionable insights into adoption and engagement. A fantastic tool."