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Tracking 100k pieces of medical equipment on Salesforce
Olympus, a global leader in medical imaging and optical equipment, set out to improve the way it managed evaluation inventory, pre-sales operations, loans and customer service.
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Unaric
Equipment Track
Unaric
Scan
Challenge
Sales representatives needed accurate, up-to-the-minute insight into evaluation equipment.
They required a live view of available inventory, as well as the ability to closely track loaned items. This visibility was critical for optimizing sales and delivering a better customer experience.
Without a dependable system, fulfilling evaluation requests was difficult. Delays and inefficiencies limited the ability to maximize revenue.
Olympus also needed a way to link inventory to verified Salesforce opportunities, ensuring that equipment was reserved only for legitimate prospects.
Solution
Olympus implemented Unaric Equipment Track directly within its Salesforce environment.
The integration was completed in just 30 days and deployed to more than 200 users. With the new system, Olympus gained complete control over its loan process and full visibility into inventory.
Automated reminders were added to notify both teams and customers of important dates and details, keeping evaluation equipment moving smoothly.
Results
Since adopting Unaric, Olympus has transformed its inventory management process and seen immediate cost savings.
Live tracking has driven a 99% reduction in late evaluation returns, ensuring equipment is always available when needed. Every evaluation is now tied to a validated Salesforce opportunity, eliminating the risk of equipment being allocated to unqualified leads.
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