Feature | Unaric

Understand What Help Content Works

See which help articles really help so you can boost self-service, fill content gaps, and keep your knowledge base focused and effective.

Track Learning Material Engagement in Salesforce

See which Knowledge Articles users actually view and how often they come back.

Spot High-Impact Learning and Training Content

Identify top-performing articles that drive self-sufficiency and reduce support requests.

Improve Underused Help

Revise or retire articles with low engagement to keep your content library focused and useful.

Fill Knowledge Gaps On Salesforce

Discover missing topics based on search behavior and unmet content needs across teams or users.