Understand Salesforce Portal User Behavior

See how customers and partners use your Salesforce portals so you can tailor experiences, boost engagement, and keep everything running smoothly across regions.

Track External Salesforce User Journeys

See how portal and community users interact with your Experience Cloud pages and components.

Compare Internal vs External Salesforce Usage

Identify differences in how internal and external audiences use Salesforce, so you can tailor the experience.

Optimize Portal Performance

Use interaction data to fine-tune layout, content, and navigation for your customer or partner portals.

Improve Community Engagement

See what’s working (and what isn’t) in your customer communities and make data-backed improvements quickly.