Enable secure Mail Order / Telephone Order (MOTO) transactions, enabling agents to assist customers with payments over the phone.

From within Certinia, agents can launch a secure, hosted pay page to enter customer-provided details - without storing sensitive information in Certinia. This ensures full PCI-DSS compliance and data protection.

Sales or support teams can initiate payments directly from any Payment or Authorisation record using the “Pay with Card/Direct Debit” action.

This triggers a real-time pay page that opens in a secure browser tab for immediate use.

As soon as a payment is submitted, Unaric Payments for Certinia updates the relevant record with the transaction result, PSP reference, and key metadata like billing details and payment route.

Statuses update automatically - from “Awaiting Submission” to “Collected from Customer” or “Failed” - giving your team complete transparency and audit-ready tracking.

MOTO functionality is supported across major PSPs including Stripe, Braintree, Worldpay, and Authorize.Net.

You can configure dedicated MOTO connections in the Unaric Setup tab and assign them to specific Merchant Groups. Every agent-led transaction runs through a secure, consistent process - ensuring compliance and operational efficiency.