Let Users Ask for Help in Real Time
Let users raise their hand in real-time, revealing friction points and informing targeted content improvements.
Understand Pain Points
Help Request Mode provides real-time visibility into where users are struggling or getting stuck. By identifying pain points as they happen, teams can respond faster, tailor support content, and reduce the friction that slows down task completion.
Track Demand Patterns
By collecting data on when and where users ask for help, organizations gain actionable insights into recurring challenges. These patterns can inform content strategy, training plans, and even process redesigns to better serve the workforce.
Encourage Feedback
This feature creates a safe and convenient channel for users to speak up when they need assistance. Encouraging users to raise their hand fosters a feedback culture and shows that their experience matters.
Continuous Improvement
The data gathered through help requests becomes fuel for smarter, faster iterations of enablement content. Instead of guessing what users need, teams can deliver exactly what’s missing, when it's needed most.
