Understand the effect of new launches, features, or training on overall usage and engagement.

The data gathered through help requests becomes fuel for smarter, faster iterations of enablement content. Instead of guessing what users need, teams can deliver exactly what’s missing, when it's needed most.

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By offering a space for feedback, users feel heard and involved in improving their own experience.

Close the loop between users and content creators for faster, smarter updates to support materials.