Tailored, context-specific guidance encourages users to use systems more confidently, accelerating adoption and reducing support dependency.

Centrally managed content updates mean users always receive the latest instructions, making organizational changes easier to roll out and adopt.

‍

Automatically adapting to where the user is in Salesforce ensures that support appears when it’s most needed, improving efficiency and accuracy.

Delivering help based on user role and page context ensures relevance, keeping users engaged and reducing time spent searching for guidance.

‍