PRODUCT-SPECIFIC SCHEDULE
UNARIC PAYMENTS AND UNARIC PAYMENTS FOR CERTINIA
Effective From: August 1st, 2025
Last Updated: February 24, 2026
This Product-Specific Schedule ("Schedule") forms part of the Agreement between Company and Customer and is incorporated into the Order Form referencing this Schedule. Capitalized terms used but not defined herein shall have the meaning given in the Agreement.
Important Notice Regarding Changes
PLEASE NOTE THAT COMPANY RESERVES THE RIGHT TO AND MAY UPDATE OR AMEND THIS SCHEDULE FROM TIME TO TIME IN ACCORDANCE WITH SECTION 6.1 [AMENDMENTS TO AND UPDATES OF THE TERMS OF THIS SCHEDULE] OF THIS SCHEDULE. CUSTOMERS ARE ENCOURAGED TO REVIEW THIS SCHEDULE AND THE AGREEMENT REGULARLY TO STAY INFORMED OF ANY CHANGES. THE DATE OF THE LAST UPDATE TO THIS SCHEDULE IS INDICATED ABOVE. CONTINUED ACCESS TO OR USE OF THE SERVICES AFTER ANY SUCH UPDATE CONSTITUTES ACCEPTANCE OF THE AMENDED TERMS.
AGREED TERMS
- Definitions:
1.1. Authorisation: means a request initiated via the Services to capture a payment method (whether inbound or outbound),
1.2. Conversion Data: means any pre-existing mandate IDs or repeat card tokens loaded onto Company’s system as Authorisations
1.3. Development Licence: means a development or test licence for the applicable Service where expressly specified in an applicable Order Form.
1.4. Payment: means an inbound or outbound transfer of funds initiated via the Services, including one-time or recurring charges, processed using supported payment methods (including but not limited to credit/debit cards, ACH, Bank Debits, Validation, Wallet for Payment or digital wallets).
1.5. Processor / Payment Service Provider: means software / provider used to transfer payment information from the merchant to acquiring bank. Company supports a number of well-known Processors including: Braintree, Worldpay, Elavon, Authorize.net, GoCardless, and Stripe.
1.6. Refund: means a return of funds initiated via the Services by the Customer in relation to a previously completed Payment.
1.7. Service Uptime: means the proper functioning of all applicable Services, but does not include the proper functioning of telephone circuits, Internet services or VoIP transport services outside of Company’s control, nor servers or services provided by or managed by the Customer or the Customer's customers or the Processors.
1.8. SOW: means a schedule of work which lists the agreed upon configurations for the applicable Service.
1.9. Transaction: means any activity processed via the applicable Service, including but not limited to Payments, Authorisations, Refunds, or the use of Conversion Data, whether or not such activity is successfully completed, settled, or results in the transfer of funds from an end-user perspective.
- Product-Specific Fees:
2.1. Transaction Fees: Customer shall pay to Company a fee for each Transaction processed via the applicable Service. Transaction Fees apply to all chargeable activity types, including but not limited to:
(a) Payments (including but not limited to credit/debit cards, ACH, Bank Debits, Validation, Wallet for Payment or digital wallets);
(b) Refunds; and
(c) Authorisations.
Fees for Conversion Data are set out separately in section 2.2.
The applicable Transaction Fees shall be as specified in the relevant Order Form. For clarification, unless otherwise stated in an Order Form or agreed SOW, Company shall invoice a separate Transaction Fee for each individual Transaction.
Notwithstanding the actual number of Transactions processed in any given calendar month, Customer shall be charged the greater of (a) the total Transaction Fees accrued in that calendar month and (b) £20 (twenty pounds sterling) or US$25 (twenty-five United States dollars), as applicable based on the billing currency specified in the Order Form (the “Minimum Monthly Transaction Commitment”). The Minimum Monthly Transaction Commitment applies per Customer account and per applicable Service unless otherwise expressly stated in the Order Form.
Unless expressly stated otherwise in the applicable Order Form, any discounted pricing, promotional pricing, or non-standard pricing granted under an Order Form shall apply only during the Initial Term and shall not apply to any Renewal Term. Upon renewal, the applicable fees shall revert to Company’s then-current standard pricing, subject to the pricing adjustment provisions of the Agreement.
2.2. Fees for Conversion Data. Unless otherwise expressly agreed in a statement of work (SOW), each item of Conversion Data loaded onto Company’s system shall be treated as a Transaction and charged at the applicable standard Transaction Fee as set out in the relevant Order Form.
2.3. Fees for Development Licence. Where expressly specified in an applicable Order Form, Customer may be granted a development or test licence for the applicable Service (a “Development Licence”), subject to the restrictions set forth in section 3 below. The applicable fees (if any), scope, and duration of any Development Licence shall be as set out in the applicable Order Form. Unless otherwise expressly stated in the applicable Order Form, Transactions processed under a Development Licence are included in the applicable fee and are subject to fair usage limits.
2.4. Prepaid Transaction Usage. Where the applicable Order Form specifies that Transaction Fees are prepaid for a defined usage period (“Prepaid Transactions”), such Prepaid Transactions must be used within the period stated in the Order Form. Any unused Prepaid Transactions at the end of the applicable period shall automatically expire and shall not roll over, be refunded, or credited toward future periods. If Customer processes Transactions in excess of the prepaid amount, such excess usage shall be charged at the per-Transaction rate specified in the applicable Order Form or, if none is specified, at Company’s then-current standard rate (for clarity, over-usage will be treated in accordance with the usage-limit provisions of the Agreement). Customer remains responsible for monitoring its Transaction usage. Company may, but is not obligated to, provide usage reports during the applicable period. Any over-usage charges shall be invoiced in arrears and payable in accordance with the Agreement.
2.5. For the applicable Services, Customer is required to purchase Support services. The applicable Support fees shall be as set out in the relevant Order Form. Support shall be provided in accordance with the Agreement and this Schedule. - Use of Development Licence: A Development Licence may be used solely for development, testing, or evaluation purposes and must not be used for live payments or for processing transactions involving real funds or monetary value. Only test or other non-production payment credentials may be used in connection with a Development Licence, unless otherwise expressly agreed in writing.
- Service Level Agreement (“SLA”)
4.1. Company shall provide at least a 99.9% service uptime availability level for the Services. In calculating the service availability level, the following interruptions or downtime shall be disregarded:
(a) interruptions or downtime caused by failures or defects in the Customer's equipment or internet connection;
(b) interruptions or downtime caused by failures or defects in the Processor's equipment or internet connection;
(c) Scheduled Maintenance;
(d) Maintenance which is requested or caused by the Customer; and any Force Majeure Event.
4.2. Service Uptime availability levels shall be based on the monthly average percentage availability, calculated at the end of each month as the total actual uptime minutes during the month divided by the total possible uptime minutes in the month.
4.3. Service Downtime includes the time from occurrence of the failure to any part of the applicable Service (subject to clause 4.1.(a) and 4.1.(b) to the time of resolution of the failure to the applicable Service. Service Downtime means that the Company’s system is not available, and no useful work can be performed.
4.4. Downtime does not include quality of service issues that cause minor or partial loss of functionality, intermittent problems or minor degradation of operations which do not prevent the applicable Service from being used in the manner intended. In such case, Customer may report the issue in accordance with the support processes set out in the Agreement.
4.5. Company will use its reasonable endeavours to procure that scheduled maintenance will only occur outside of business hours, and for not more than 21.92 minutes per month. If commercially reasonable, Company shall provide at least one (1) weeks’ notice for any scheduled maintenance and its intended time window.
4.6. If Company fails to meet any of the terms of this SLA in any given month, and provided that the Customer submits a written request within one (1) month following the month in which the incident occurred, Company shall credit Customer with one twelfth (1/12) of the value of the applicable Fee as defined in the Agreement. The service credit described in this clause shall constitute Customer’s sole and exclusive remedy for any failure to meet the service availability levels set out in this SLA.
- PCI-DSS Compliance
5.1. Company is responsible for ensuring the applicable Service, systems and applications meet all requirements for PCI-DSS Level 1 compliance and for any costs associated with maintaining such compliance.
5.2. Company shall, in relation to the applicable Service, maintain a Compliance Statement and may provide attestation, scan and penetration results to Customer upon written request.
5.3. Customer shall complete and adhere to its PCI Compliance requirements applicable to Customer, including but not limiting to completing PCI DSS Self-Assessment Questionnaires (SAQs).
- Miscellaneous
6.1. Amendments to and Updates of the terms of this Schedule: Company may amend or update the terms of the Schedule from time to time in its sole discretion. Amendments will become effective upon posting of an updated version of the Schedule at https://www.unaric.com/policies/product-schedule-payments, and the “Last Updated” date above will reflect the date of the latest amendment. Customer is responsible for reviewing the Schedule periodically to stay informed of any changes. Continued access to or use of the Services after such posting shall constitute acceptance of the amended terms, subject to the limitations set out below. For the avoidance of doubt, this section 6.1 does not apply to Order Forms or to changes to fees, subscription terms, or renewal periods specified in an active Order Form, which may only be amended by mutual written agreement of the parties. Amended terms shall not apply to any active Order Form during its current term, but shall apply to any Renewal Term or new Order Form entered into after the effective date of the amendment.
6.2. Term and Termination:
This Schedule shall continue for the duration of the applicable subscription term as set forth in the applicable Order Form and shall renew in accordance with the Agreement. For clarification, this Schedule shall automatically expire upon expiration or termination of the Agreement or the applicable Order Form to which it relates without the need for further notice. This Schedule shall continue for the duration of the applicable subscription term as set forth in the applicable Order Form and shall renew in accordance with the Agreement. For clarification, this Schedule shall automatically expire upon expiration or termination of the Agreement or the applicable Order Form to which it relates without the need for further notice.
6.3. Conflict:
In the event of a conflict between this Schedule and the Agreement, the terms of this Schedule shall govern with respect to the applicable Service only.
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