Integrates 100+ Telephony Systems With Salesforce
Unaric Voice integrates all major telephony systems with Salesforce.
Make and Receive Calls in Salesforce
Manage all inbound and outbound calls on Salesforce.
Keep Your Existing Telephone Numbers
Unaric Voice integrates your telephony system directly with Salesforce, so you can keep your exsiting numbers.
Keep Your Existing Telephony System
No need to change telephony contracts or use third party software.
Caller Identification
Smart Search logic supporting different phone formats. Define custom fields or custom objects to include in search.
Call Distribution Based on Salesforce Data
Direct calls to the right person with intelligent call distribution.
Call Histories
View a list of inbound and outbound calls, as well as call notes, outcomes, follow-up tasks and incomplete calls.
Add Notes to Calls and Store Against Customer Records
Add a phone note during or after the call to maintain anacdotal records of call content.
Outbound SMS
Send personal SMS and SMS via processes with templates (requires Amazon Pinpoint).
Create New Lead or Contact for Unknown Numbers
For unknown numbers, new leads or contacts can be generated automatically.
Create Case During Call
Automatically create a case when a call comes in. Custom objects can also be created.
Create Case With Different Record Type
Use your own record type for cases created during calls.
Line Selection
Select different lines for outbound calls.
Configure Call Results (Wrap-up)
Configure different call result sets per team to formalize the post-call categorization, with picklist and multi-language support.
Audio File Recording
Store audio files of calls (requires Audio Link and Archive Service)
Custom Record Type for Phone Call Tasks
Use your own, customized record type and page layout.
See Caller Details On Inbound Calls
Automatically show the latest opportunity, case, or other object related to the caller.
Missed Calls
Automatic activity creation for missed calls with optional email notification.
Smart Assign
Automatically assign objects to the call.
Click to Dial
Dial any phone number regardless of format.
Dial from SoftPhone
Manually dial numbers from within the SoftPhone.
Power Dialer for Call Campaigns
Automate calling with workflows for groups and personal campaigns, call reminders, and campaign reports.
Exclude Private Calls
Exclude private calls from logging in Salesforce
Supports High Call Volume Environments
Support high call velocity Sales and Customer Services processes.
Queue Selection
Choose a queue number for outbound calls.
Live Agent Dashboard
Monitor live presence and call states.
Prebuilt Dashboards and Reports
Native Salesforce dashboards using activity data for call operations optimization.
Wallboard
Display live call activity data including active calls, queues, average ring times and talk times.
Presence State
See which agents are available, busy, away, engaged or able to receive calls.
Synchronize Presence State
Change in SoftPhone presence updates Omni-Channel status.
Multi-Language Support
The in-built softphone is available in 11 languages.
Omni-Channel Status Integration
PBX can retrieve Omni-Channel status for call distribution.
Supports Major Browsers
Unaric Voice support Chrome, Firefox, Microsoft Edge and Safari. No plugin required.
Rich Call Data for Training AI Agents
Use rich, accurate call data to train up AI agents to help you optimize call operations and customer experiences.
Would you like to speak to one of our team?
If you’re interested in learning more about Unaric and our applications, please get in touch.
